> For the complete documentation index, see [llms.txt](https://mosaic-9.gitbook.io/mosaic-launchpad/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mosaic-9.gitbook.io/mosaic-launchpad/101-starter-pack/what-is-kyc.md).

# What is KYC?

#### **KYC (Know Your Customer)**

To participate in token sales on Mosaic Launchpad, you’ll need to complete a quick **KYC verification**.\
KYC stands for **Know Your Customer**, a standard compliance process that confirms each participant’s identity before they invest. It ensures fair access, prevents fraud, and helps Mosaic stay compliant with global regulations.

#### **How KYC Works on Mosaic**

KYC is handled securely through Mosaic’s trusted verification partner, **SwipeLux**.\
When you begin the investment process, you’ll be redirected to SwipeLux to complete identity verification. The steps are simple:

1. **Start KYC** — Click the verification link during your first investment attempt.
2. **Submit documents** — Upload a valid government ID (passport, ID card, or driver’s license) and a quick selfie for verification.
3. **Wait for approval** — The process usually takes just a few minutes.

Once approved, your wallet address is whitelisted, and you’re free to invest in Mosaic Launchpad sales.

#### **When You Need to Complete It**

KYC is required **before you invest** in any token sale on Mosaic. You can browse projects freely without it, but you’ll need an approved verification once you decide to participate.

#### **What Happens to Your Data**

All personal data is processed and stored **exclusively by SwipeLux**, which is a licensed and GDPR-compliant service provider.\
Mosaic **does not store or access your personal documents**. SwipeLux handles verification securely and only shares a confirmation status (approved / rejected) with Mosaic.

#### **Why a Rejection Might Happen**

A KYC application may be rejected if:

* The uploaded ID is **expired**, **blurry**, or **does not match** the selfie.
* The information provided is **incomplete or inconsistent**.
* You are a **citizen or resident of a restricted jurisdiction**.

If your KYC is rejected, you can simply resubmit your application with the correct details or contact SwipeLux support for assistance.


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